Privacy Statement
Welcome to the privacy statement for HighFlyBet. This page explains how we collect, use and protect personal information when you register, play or otherwise interact with our services. We take user privacy seriously and aim to be clear about the data we hold and the choices available to you.
Types of data we collect
We collect information necessary to operate an online casino and sportsbook service and to meet our legal obligations. The categories below set out the main types of data we may process.
Personal data
This includes your name, date of birth, contact details, identity documents provided for verification, and any correspondence you send to us. We use this data to create and manage your account and to verify your identity where required.
Technical data
Technical information includes IP address, device identifiers, browser and operating system details, location data inferred from your IP, and usage data such as pages visited and session times. This helps us keep the service secure and operating correctly.
Transactional data
We record your deposits, withdrawals, bets, game history and payment method details. Transactional records are used for account management, fraud prevention and to meet our legal and accounting requirements.
How we use your information
We use personal and technical data to provide and improve the service, process payments, handle customer support, monitor account activity for fraud and problem gambling, and to comply with law enforcement or regulatory requests. Where required, we will ask for your consent before processing data for marketing purposes.
Data protection practices
We protect information using industry-standard security measures such as encryption, access controls and secure storage. Access to personal data is restricted to authorised staff and trusted third-party providers who act on our instructions. We review our security arrangements regularly.
Cookies and tracking technologies
We use cookies and similar technologies to remember your preferences, support basic site functions, measure site performance and show relevant content. You can manage cookie choices through your browser settings; however, disabling certain cookies may affect how the site works.
User rights
You have rights to access the personal data we hold about you, request correction of inaccurate information, ask for deletion in certain circumstances, and object to or restrict processing. You may also request a copy of your data in a portable format where applicable.
Access, correction and deletion
To exercise any of the above rights, contact our support team. We will respond as promptly as possible. Please note that we may need to retain some information to fulfil legal or regulatory obligations or to resolve disputes and fraud investigations.
Information sharing and third parties
We share data with payment processors, identity verification services, fraud prevention agencies, analytics providers and, where necessary, law enforcement. These parties are required to protect your data and may only process it for specified purposes.
Privacy policy updates
We may update this policy from time to time. Significant changes will be published on this page. If you have questions about our privacy practices, contact [email protected] or consult your account settings for further options regarding your data at High Fly Bet.